Privacy Policy

1. Who We Are

Complete Norwalk Concrete is a concrete contractor located at 12 Ford Ave, Norwalk, OH 44857. We operate the website at concretenorwalk.com. This Privacy Policy explains how we handle information that is collected through our website.

If you have any questions about this policy, contact us at estimates@concretenorwalk.com or by phone at (419) 554-7005.

2. Information We Collect

a. Information You Provide

When you fill out a contact or estimate request form on our website, we may collect your name, email address, phone number, property address, and a description of the project you are inquiring about. You choose what information to share with us.

b. Information Collected Automatically

Like most websites, ours may automatically collect basic technical data when you visit, including your browser type, device type, operating system, IP address, the pages you view, and the amount of time spent on each page. This information is collected through standard web server logs and, if enabled, third-party analytics tools.

c. Cookies

Our website may use cookies - small text files stored in your browser - to help the site function correctly and to understand how visitors use it. You can disable cookies in your browser settings at any time, though doing so may affect some website functionality. We do not use cookies to track you across other websites.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request.
• To schedule a site visit or follow up on a project discussion.
• To communicate with you about your project before, during, or after the work.
• To improve how our website works and understand which pages are most useful to visitors.
• To comply with any applicable legal obligations.

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

4. Third-Party Services

Our website may use third-party tools and services, including but not limited to:

• Form submission platforms that receive and store the information you enter into our contact or estimate forms.
• Website analytics tools that collect aggregated, anonymous data about how visitors use our site.
• Mapping services (such as Google Maps) to display our location.

Each of these third parties has its own privacy policy and data practices. We encourage you to review those policies if you have questions about how your data is handled outside of our direct control.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected - typically the duration of a project inquiry or business relationship - and for a reasonable period afterward in case of follow-up questions or disputes. When information is no longer needed, we delete or de-identify it. Automatically collected technical data is typically retained for a shorter period in line with standard web server or analytics platform retention settings.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information, subject to any legal retention requirements.
• Opt out of any marketing communications from us at any time.

To exercise any of these rights, contact us directly at estimates@concretenorwalk.com. We will respond to reasonable requests within a reasonable timeframe.

7. Security

We take reasonable steps to protect the information collected through our website from unauthorized access, disclosure, or loss. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to avoid sharing sensitive personal or financial information through online contact forms.

8. Children

Our website is intended for adults seeking home and property services. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information through our site, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after a policy update constitutes your acceptance of the revised terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out: