Terms and Conditions

1. Acceptance of Terms

By using the website at concretenorwalk.com or by engaging Complete Norwalk Concrete for concrete contracting services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

We may update these terms from time to time. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms. We will update the effective date at the top of this page when changes are made.

2. Description of Services

Complete Norwalk Concrete provides residential and commercial concrete contracting services in Norwalk, Ohio and surrounding communities. Services include, but are not limited to, concrete driveways, patios, sidewalks, foundations, floors, retaining walls, steps, and related concrete work.

Our website provides general information about our services and a way to request an estimate. Nothing on our website constitutes a binding contract, promise of availability, or guarantee of specific pricing until a written agreement is signed by both parties.

3. Estimates and Pricing

Any estimate provided by Complete Norwalk Concrete - whether delivered verbally, by email, or in writing - is based on conditions observed or described at the time the estimate is prepared. Estimates are not final until a written contract is signed.

Prices may change if the scope of work changes, if site conditions differ materially from what was observed during the estimate, or if unforeseen conditions are discovered during the project. We will notify you of any material price change before proceeding with work that would result in additional cost.

All prices are in U.S. dollars. Estimates do not include permits, utility marking fees, or other third-party costs unless explicitly stated in the written contract.

4. Scheduling and Cancellation

Scheduling is subject to crew availability, permit approval timelines, and weather conditions. Concrete work cannot be performed safely in temperatures below approximately 40 degrees Fahrenheit or above approximately 90 degrees Fahrenheit. We will make reasonable efforts to notify you of any scheduling changes as early as possible.

If you need to cancel or reschedule a confirmed appointment or project, please contact us as soon as possible. Cancellations made after work has begun may be subject to charges for work completed and materials ordered. The specific cancellation terms will be outlined in your written contract.

We reserve the right to cancel or reschedule a project if site conditions are unsafe, if required permits have not been issued, or if payment terms have not been met.

5. Payment Terms

Payment terms are specified in each written contract. In general, we may require a deposit before work begins, with the remaining balance due upon completion. Accepted payment methods will be communicated at the time of contracting.

Failure to make payment in accordance with the agreed terms may result in work being suspended or, if unpaid after a reasonable period, referral to a collections process. You may be responsible for reasonable costs associated with collecting unpaid amounts, including attorney fees, to the extent permitted by Ohio law.

All invoices are due within the timeframe stated on the invoice unless otherwise agreed in writing.

6. Permits and Code Compliance

Where required by local ordinance, we will obtain the necessary permits before work begins. Permit fees, when applicable, will be communicated to you in advance. We will perform all work in accordance with applicable building codes and regulations in effect at the time the work is completed.

You are responsible for ensuring that the work site is accessible and that any underground utilities have been marked prior to excavation. We will request utility marking through the appropriate service (Ohio 811 or equivalent) before digging, but we are not responsible for unmarked private utilities.

7. Warranty

We stand behind our workmanship. Any warranty applicable to the work we perform will be described in the written contract. Warranties apply to defects in workmanship and materials under normal use and proper maintenance conditions.

Warranties do not cover damage caused by misuse, neglect, failure to apply recommended sealers, damage from tree roots, ground movement beyond normal settling, acts of nature, or modifications made by you or a third party after our work is complete.

We make no warranties beyond those expressly stated in the written contract. The website and general information provided online are provided "as is" without warranty of any kind.

8. Limitation of Liability

To the fullest extent permitted by law, Complete Norwalk Concrete and its owners, employees, and contractors will not be liable for any indirect, incidental, special, or consequential damages arising from our services or from your use of our website. This includes, but is not limited to, loss of use of your property, loss of income, or damage caused by unforeseen site conditions.

Our total liability to you for any claim arising from services we perform will not exceed the total amount you paid us for the specific project giving rise to the claim. Nothing in these terms limits our liability for gross negligence or intentional misconduct.

9. Website Use

The content on our website - including text, images, and other materials - is provided for general informational purposes. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all content is error-free or current.

You may not use our website for any unlawful purpose or in any way that damages, disables, or impairs our website or its servers. You may not attempt to gain unauthorized access to any part of our website or related systems.

10. Dispute Resolution

If a dispute arises between you and Complete Norwalk Concrete related to our services, we encourage you to contact us first so we can attempt to resolve the issue directly. Most problems can be resolved quickly through honest communication.

If we are unable to resolve a dispute directly, the parties agree to first attempt non-binding mediation before pursuing formal legal action. Any unresolved disputes will be handled in accordance with the governing law described in the next section.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any legal action arising under these terms will be brought in a court of competent jurisdiction in Ohio.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. When we do, we will revise the effective date at the top of this page. Changes apply to new inquiries and new projects initiated after the revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us: